Job Id: A1326443JD_1678801971 Apply Now

Our client, an Insurance company located in Boston, MA, is seeking a Customer Service Representative to join their Customer Solutions team. As a Customer Solutions Associate on our Customer Solutions team, you will be responsible for delivering superior experiences to our customers by phone, email, and text. Specifically, these inquiries will be regarding our clients Home Insurance product. This is a dynamic, fast-paced environment in which you'll use critical thinking skills and computer navigational abilities to solve customer problems. No two inquiries are ever the same, which makes this an exciting place to develop and hone your customer service and problem solving skills.

Hours: 8:30 - 5:30

Pay: 19/hr, perm is 40K

Essential Responsibilities

• Primary responsibility is to provide extraordinary service on all inquiries regarding our home insurance product. These inquiries can come via phone, email, text and chat
• Making sure every customer interaction results in a great customer experience.
• Develop and maintain strong knowledge of our revolutionary insurance product
• Accurately enter and update policy information into the various processing systems
• Build enduring relationships with agents, customers and team members
• Be willing to learn something new every day and apply it to future customer interactions

Qualifications and Education

• Excellent oral and written communications skills
• Ability to multitask and adapt to changes quickly
• Capability to identify and address customer's needs to ensure an outstanding experience on every interaction
• Capacity to work in a fast-pace supporting the rapid growth of our customer base
• Be a self-motivated individual to meet & exceed goals
• Proficient in the use of Microsoft Office
• Minimum of 1 year overall work experience preferred
• Have obtained or are working towards a college degree

Apply Now