Customer Success Engineer

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Customer Success Engineer

Waltham, Massachusetts

|

Full Time

|

$ 80,000 - $ 95,000 per year

Waltham, Massachusetts

Full Time

$ 80,000 - $ 95,000 per year

September 16, 2022

|

Job ID: T1241466BOS- RRM_1663348225

September 16, 2022

Job ID: T1241466BOS- RRM_1663348225

Job Summary

Job Id: T1241466BOS- RRM_1663348225 Apply Now

What Will Your Role Be?

  • A Customer Success Engineer plays a key role in supporting the development of the customers' vision, accelerating time-to-value and deploying a wide variety of solution​s - from building new solutions to modernizing legacy applications or migrating to the cloud.
  • This role involves continuously searching for innovative ways to enhance the experience for customers through technical expertise, tooling, best practices and repeatable processes.
  • This role will represent the "voice of the customer" throughout the company and will be working closely with development, consulting, sales and product management with respect to evolving customer requirements in order to drive the adoption of their database in the global marketplace.

The Challenges Ahead:

  • Reproduce, analyze and diagnose complex customer issues through various mediums, in a timely manner through knowledge sharing, workarounds, patches or build deliveries
  • Identify common challenges across all phases of the NuoDB customer journey and work with cross-functional teams to solve, improve and automate
  • Maintain company subject matter expertise on existing and planned technologies, including related products and services
  • Provide detailed assessments on customer production outages including post mortems and/or root causes analysis where appropriate
T1241466BOS- RRM_1663348225

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About Beacon Hill

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

We look forward to working with you.

Beacon Hill. Employing the Future™