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Company: Public Entity
Job Title: Desktop Support/System Support
Location: Sacramento, CA 95826
Duration: 6 mos w/ possible extensions

Required Skills:
* Second Level Help Desk Support (remotely and desk-side) - analyze and resolve hardware, software and application problems for networked and stand-alone computer systems and networked resources. We support a total of approximately 1500 assets across a handful of Sacramento locations.
* Possession of a valid California Driver's License mandatory
* Willingness to drive throughout Sacramento County; a county vehicle is available to be checked out; however, contractors may also use a personal vehicle (with mileage reimbursement).
* Communicate clearly and tactfully on the telephone and in person
* Ability to work independently and as part of a team
* Able to analyze, diagnose and resolve customer problems
* Knowledge of Windows 10 (COMPTIA A+ and Network+ equivalent or greater experience)
* Knowledge of Office 2016
* Knowledge of computer imaging and software deployment technologies including MS System Center Configuration Manager
* Strong experience with PC's and networks
* Experience with Jira ticketing systems

Responsibilities:
* Report hardware failures to appropriate vendors.
* Train users in operating systems, application programs, utilities and hardware operation.
* Image, install and move IT-related equipment.
* Respond to service tickets for internal customers.

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