Director of Mobile Operations

Beacon Hill - Job Details
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Director of Mobile Operations

St. Louis, Missouri


Direct (Permanent) Full Time


$ 130,000 - $ 1,600,000 per year

St. Louis, Missouri

Direct (Permanent) Full Time

$ 130,000 - $ 1,600,000 per year

November 23, 2022


Job ID: STLDirectorAB_1669220677

November 23, 2022

Job ID: STLDirectorAB_1669220677

Job Summary

Job Id: STLDirectorAB_1669220677 Apply Now


Responsible for implementing Mobile Billing initiatives that support the strategy and goals of the corporation. Implements IT standards, policies and/or master plan for the IT function. Manages the development and acquisition of new technologies and tools to improve the organization's internal operations and data delivery. Implements new technological directions and manages the organization in the deployment.


As Director, you will be responsible for ensuring that all Mobile Billing Clients are adequately supported in all systems and software that we offer. You will also be responsible for managing our support staff as well as assist in making strategic IT decisions. Please note, these tasks are provided as a guide and you may be required to

perform additional duties in addition to these tasks.

Your primary responsibilities will include, but are not exclusive of the following:

* Provide management and guidance for Mobile billing hardware and software, diagnosing

and solving issues and escalating to 3rd Line where appropriate for internal/external users.

* Provide 2nd line of application support across all business systems, diagnosing and solving basic application issues and routing/escalating where appropriate

* Work with and develop 2nd line support staff in regards to Network analyst, assisting with network, VMware, data communication links and other infrastructure services as required.

* Log and track all incidents and requests on the Helpdesk system, providing regular updates to the customer and ensuring SLA's are met and ensure that support staff is adequately doing the same.

* Work with staff to ensure SLAs are met and a consistent IT service is delivered to the customer.

* Maintain a knowledge base of reoccurring issues & their associated fixes whilst investigating root causes.

* Carry out daily operational tasks, user administration, housekeeping tasks and system monitoring to ensure the effective operation of IT systems and facilities.

* Carry out IT installations, implementations, configuration & roll outs & other technical duties as required

· Produce and maintain technical and procedural documentation as required

· Assist in the IT department with duties of which you will be capable, as and when required

· Be a second line of contact at the corporate office for all IT issues and maintain all assets and oversee first line of contact

· Advise the Mobile Director of any planned Mobile Changes and assist in providing ideas back to the Mobile VP of improvements that can be made within the corporate office both through IT Process and new technology

· Develop and implement policies and procedures to support Billing software and systems

· Develop and train Mobile Billing staff

· Serve as primary technical implementation point of contact for Mobile billing service and software clients



Technical Skills - Required

* 4-5 years of proven SRE experience

* 6-8 years of leading an operations team driving operational excellence.

* 3rd Line Business Application support

* Demonstrable operational skills

* SQL Support

* Basic Development Skills

* Project Management Skills

* Understanding of client server Computing

* Network Security and Architecture Experience

Non-Technical Skills - Required:

* management and supervisory skills

* team building skills

* analytical and problem-solving skills

* decision making skills

Communication Skills:

* Good communication skills, both oral and written.

* Ability to translate technical issues and concepts into business language.

* Regular and timely communication of request/incident status

Personal Qualities:

* Multi-tasking: Ability to handle multiple tasks at any one time and prioritize effectively.

* Accuracy: Ability to ensure information, facts and figures are accurate and free from mistakes.

* Sense of Urgency: Ability to respond as needed within an appropriate time-frame.

* Problem Solving: Analytical thinker with ability to solve problems and seek support/help when needed.

* Organization: Ability to organize effectively.

* Team-Player: Ability to work both within and across teams to ensure work is completed with appropriate input from others.

* Decision Making: Ability to make decisions on work issues that impact the successful completion of tasks.

* Focus: Ability to work calmly & effectively under pressure to tight deadlines.

* Customer Service: focused with demonstrable 'soft skills' and empathy with user's issues.

* Delivery: Delivery focused with a commitment to get the job done. Extra Mile: Going above and beyond to exceed customer expectations.

Required Related Work Experience and Number of Years

Work experience - 10 years

Project management experience/People Manager - 5 years


Preferred Skills/Abilities and Knowledge

Preferred Education

Master/Bachelor's Degree in Engineering or related field or related work experience

Preferred Related Work Experience and Number of Years

Management or Leadership experience - 6 -10 years


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About Beacon Hill

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

We look forward to working with you.

Beacon Hill. Employing the Future™