Customer Support Analyst

Beacon Hill - Job Details
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Customer Support Analyst

Nashville, Tennessee

|

Full Time

|

$ 22 - $ 24 per hour

Nashville, Tennessee

Full Time

$ 22 - $ 24 per hour

March 26, 2024

|

Job ID: F1370571NAS-JDS_1711467547

March 26, 2024

Job ID: F1370571NAS-JDS_1711467547

Job Summary

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Hello! We are recruiting for a Customer Service Analyst. Please apply or feel free to refer candidates in case you or anyone you know might be intersted in the role!

The ideal candidate will have backgrounds in both Administrative and also Customer Service (preferably business to business), and will need to have strong Excel skills for the purpose of pulling business service details from a CRM system.

This is a temp to hire opportunity, with a pay range of approximately $22-24/hr, depending on experience. The location is in Nashville, not far from the Metro Center Boulevard area.

Please reach out to me if you or if anyone you know would like to discuss this role.

FULL DETAILS:

Title: Customer Support Analyst
Location: Nashville TN (Metro Center area)
Start Date: ASAP
Pay Rate: $22-24/hour
Hours: 8am - 5pm | Monday - Friday
Type: Contract to hire opportunity
Openings: 3

*You can come from any type of background. Must have a great personality

REQUIREMENTS: CUSTOMER SUPPORT ANALYST

* Must have excellent excel skills

* Must have an outgoing and positive personality
* 1-3 plus years of customer account/customer service experience.
* Associates Degree in business or related field preferred. B.S. Degree desirable
* Excellent oral and written communication skills
* Able to take inbound and make outbound phone calls
* Proven record of managing multiple accounts and projects simultaneously

OVERVIEW: CUSTOMER SUPPORT ANALYST
* This position is responsible for assisting with all aspects of client relationships to the overall delivery of on-point customer account satisfaction and effective use of products and services.
* Work directly with clients to provide day to day account support, problem resolution, research, and analysis.
* Responsible for the overall management of a book of assigned accounts.
* Spend a lot of time with the client and also interfacing with the client as needed.
* The ideal candidate is a professional and organized self-starter with exceptional communication skills who can manage multiple projects, work well under pressure, solve problems, and conduct themselves professionally with co-workers and vendors alike.

RESPONSIBILITIES: CUSTOMER SUPPORT ANALYST
* Set-up and implement new customer accounts to ensure a smooth start to the customer's program.
* Compiling information and data from multiple internal and external sources and data bases to create accurate and timely reports.
* Collaborating with customer using defined processes, expertise and judgment to ensure customer satisfaction.
* Establishing rapport with the customer in a professional, polite, positive and courteous manner
* Projecting professionalism and sincerity through verbal and written communication.
* Handle multiple vendor accounts.
* Fast pace environment. Timely follow up expected.
* Take incoming calls from Customers and our Service Technicians in the field that may need immediate attention.
* Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner.
* Ability to work calmly in a fast-paced team environment; manage special projects without compromising other responsibilities.
* Liaising with internal departments using good communication skills to ensure the assigned client's needs are satisfied by raising and resolving areas of concern and ensuring all are aware of changes within clients.

F1370571NAS-JDS_1711467547

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About Beacon Hill

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

We look forward to working with you.

Beacon Hill. Employing the Future™