Help Desk – Hybrid!

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Help Desk – Hybrid!

Madison, Wisconsin

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Full Time Temporary/Contract

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NA

Madison, Wisconsin

Full Time Temporary/Contract

NA

January 05, 2023

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Job ID: mmHD1523_1672928262

January 05, 2023

Job ID: mmHD1523_1672928262

Job Summary

Job Id: mmHD1523_1672928262 Apply Now

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field.

This is a request for one service desk related support staff. Duties will include a primary support function associated with service desk functionality and will have key responsibilities associate with development of support and training materials to be used to provide direct training to staff both one-on-one situations, and in group environments. Direct support of customers over the phone will be a primary function of this role as well as hands on support for staff and partners being required of this contractor as they resolve daily user issues covering a wide range of technology support tasks from printing, login and remote access, to explicit application related support tools. This contract staff will be key in this role to troubleshooting and resolving users issues quickly and successfully on first contact whenever possible as issues related to implementation of a single technology infrastructure for this agency.

Candidates must live in Madison, WI or be willing to relocate.

mmHD1523_1672928262

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About Beacon Hill

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

We look forward to working with you.

Beacon Hill. Employing the Future™