Job Id: HGmad11923helpdesk_1674138625 Apply Now

Help Desk

This position is primarily responsible for full lifecycle management of all of IT hardware assets. This position is responsible for ensuring the recovery of all assets. Using the data from the annual IT hardware inventory, this position will assist with the development, implementation, and completion of the annual PC replacement plan.

Goals and Worker Activities

• Maintain IT hardware asset data in multiple systems, including the IT Service Management System (Cherwell) and the desktop management system (Ivanti)
• Utilize desktop management systems (e.g., Ivanti or Cherwell) for troubleshooting and to gather reports/metrics.
• Provide first-level support for all offboarding service requests assigned to hardware asset management.
• Coordinate with managers the return of hardware assets that are assigned to offboarded employees.
• Assist in the preparation and review of hardware asset disposition reports that are used to identify missing assets.
• Monitor missing asset SLA's and escalate missing assets to Computer Security Incident Response Team (CSIRT).
• Coordinate and perform onsite physical IT inventory audits.

Qualifications

• Working knowledge of IT services and environment in an enterprise setting.
• Ability to communicate in a clear, concise manner with customers/end-users.
• Strong communication skills with a proven ability to understand key concepts and communicate with technical staff, business stakeholders and senior leaders.
• Highly proficient with IT Asset Management Systems (e.g., Cherwell).
• Excellent verbal and interpersonal communications skills

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