Help Desk Manager

Beacon Hill - Job Details
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Help Desk Manager

Philadelphia, Pennsylvania

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Direct (Permanent) Full Time

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$ 80,000 - $ 90,000 per year

Philadelphia, Pennsylvania

Direct (Permanent) Full Time

$ 80,000 - $ 90,000 per year

January 18, 2023

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Job ID: T1320916-PHI_1674059259

January 18, 2023

Job ID: T1320916-PHI_1674059259

Job Summary

Job Id: T1320916-PHI_1674059259 Apply Now

Our client in Philadelphia is looking for a Help Desk Manager to join their team. This is a permanent role starting as a contract-to-hire with a very stable and well-known organization.

Position Description:

  • Manage several leads and 30-35 team members (scheduling, KPI reporting)
  • Run daily conference bridge
  • Engage with other teams as needed
  • HR responsibilities to hire/fire
  • Possible On call rotation every 5 weeks - 1 week at a time
  • Break/fix, Conference bridges, troubleshooting, engaging other teams to help resolve issues, KPI reporting, scheduling, hiring/firing, multitasking between multiple teams with multiple goals, ability to say no

Required skills:

  • Experience managing a large help desk team in an enterprise environment, closing a high volume of calls (30,000 to 35,000/month)
  • Healthcare industry experience a must
T1320916-PHI_1674059259

Apply Now

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About Beacon Hill

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

We look forward to working with you.

Beacon Hill. Employing the Future™