SaaS Product Support Specialist

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SaaS Product Support Specialist

Madison, Wisconsin

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Full Time Temporary/Contract

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$ 40 - $ 60 per hour

Madison, Wisconsin

Full Time Temporary/Contract

$ 40 - $ 60 per hour

March 19, 2024

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Job ID: hgmad319saas_1710859588

March 19, 2024

Job ID: hgmad319saas_1710859588

Job Summary

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SaaS Product Support Specialist

The SaaS Product Support Specialist partners with the client's corporate and subsidiary companies to provide configuration and support services for various SaaS applications. Our client is employing a composable architecture under its Business Transformation Program and the SaaS Product Support Specialist will play a key role in the successful implementation of the platform and ensure that the business critical success factors are achieved.

Responsibilities:

  • Support our business partners with configuring various SaaS-based solutions (such as finance, customer data platform, product information management platform, and digital asset management platforms).
  • Act as tier 2 support for SaaS-based solutions and interact with vendors to resolve tier 3 issues.
  • Understand business partner use cases and provide expertise on how SaaS-based solutions can meet those needs.
  • Create SaaS usage metrics for quarterly reporting and to support use cases.
  • Review vendor upgrade release notes to understand the impact of changes to SaaS systems and supporting business processes.
  • Work with business partners to create product roadmaps for SaaS use cases.
  • Work with the data team to understand the classification and use of data contained within SaaS systems.
  • Work with the security team to configure appropriate SaaS security models.
  • Assist with testing new versions of SaaS applications
  • Work with technical writer/trainer to develop SaaS job aids and documentation

Qualifications:

  • Proven experience in configuring and customizing SaaS applications.
  • Strong understanding of cloud-based technologies and SaaS architecture.
  • Proficiency in programming languages and scripting (e.g., JavaScript, Python).
  • Excellent problem-solving and analytical skills.
  • Effective communication skills for client interactions and team collaboration.
  • Detail-oriented with a commitment to delivering high-quality solutions.
  • Familiarity with API integrations and data migration processes.
  • Experience with Microsoft Business Central, product information management, customer data platform, and manufacturing platforms

hgmad319saas_1710859588

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About Beacon Hill

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

We look forward to working with you.

Beacon Hill. Employing the Future™