Job Id: TT1317260-KSD_1673279053 Apply Now

Support Analyst

Required Skills:

• Experience working in a call center OR on a helpdesk OR have technical certifications/technical degree
• Excellent customer-service skills and follow up ability
• Ability to think quickly and escalate issues when needed
• Hardware troubleshooting skills
• Detail oriented and go-getter mentality
• Ability to translate technical information into non-technical terms for non-technical users

Desired Skills:

• A+ certification or other relevant IT certifications are desired
• Experience logging calls using a ticketing system

Description of Role/Responsibilities: We are looking for detail-oriented Analysts to join a very important project. This initiative will replace pinpads in almost 4000 locations throughout the United States. The selected individuals will be the first point of contact for Technicians who are onsite following a checklist of updates. In that call they will be documenting what is completed, what needs more attention and any other general information. Those candidates who have basic technical understanding and good phone skills will be given priority. This is a chance to get your foot in the door with a major IT employer in the Central Ohio area!

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