Engineer- Systems Technical Support

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Engineer- Systems Technical Support

Mayfield Heights, Ohio

|

Full Time Temporary/Contract

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NA

Mayfield Heights, Ohio

Full Time Temporary/Contract

NA

May 31, 2024

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Job ID: KM-STS_1717178553

May 31, 2024

Job ID: KM-STS_1717178553

Job Summary

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Description:

The primary responsibility of the Engineer - Systems Technical Support position is to remotely provide support for server and storage equipment located at customer sites. This position works extensively in the server environment. This position requires self-initiative, ownership, excellent listening skills, a drive to follow issues to resolution, commercial sensitivity, and superb attention to detail, responsiveness, collaboration, technical expertise, and business acumen.

ESSENTIAL FUNCTIONS:

  • This position focuses heavily on remote managed services for data centers located in manufacturing facilities. Possess technical expertise for computer environments and will be instrumental in bridging the industrial and information technology paradigms.
  • This position supports modifying and maintaining Windows Server Operating Systems, Active Directory and Directory Services, and performance monitoring techniques on server software and hardware.
  • The position supports a wide range of VMware products such as vCenter, ESXi versions 6.x+, HorizonView, vSAN and must have experience managing these environments in a production environment.
  • Provides troubleshooting assistance remotely via telephone and email on products to Rockwell Automation field service personnel, distributors, integrators, and customers. Work with other engineers, manage multiple issues with changing priorities and deal with high pressure situations successfully.
  • Capable of investigating and verifying reported product problems in software, firmware, hardware and documentation. Document the problem, work with appropriate group to resolve the problem, and follow up with the Rockwell Automation representative or customer when the problem is solved.
  • Provides documentation of all actions taken in the appropriate systems, set expectations with customers and follow-up on an action item or activity needed to resolve a problem being experienced by a customer.  You will update and author Technical Notes and other documentation to inform Rockwell Automation personnel, domestic or international, of solutions to commonly experienced problems, work around, installation practices that create problems, etc. to improve customer satisfaction and acceptance.

BASIC REQUIREMENTS:

  • Bachelor's degree in engineering, computer science, information technology, computer programming, or similar.

PREFERRED REQUIREMENTS:

  • VMWare Certified Professional (VCP) preferred.
  • 2+ years' experience as a VMware engineer.
  • Proficiency in VMware associated programs and coding languages, such as Windows Server, MS IIS, SAN/vSAN architectures.
  • Extensive knowledge of the fundamentals of VMware solutions and related technologies.
  • Programming Language for cloud platforms: Python, Java, JavaScript, Power Shell
  • Excellent communication and collaboration skills.
  • Exceptional analytical and technical aptitude.
  • Great organizational, time management, and problem-solving skills.
  • Availability to resolve urgent VMware environment problems outside of business hours.
  • Familiarity with network and SAN switching technologies.
  • Good English reading, writing and verbal communication skills
  • Able to work in a round-the-clock, global operation 7 days x 24 hours
  • Strict adherence to company standards and procedures.
  • Excellent trouble shooting skills

SCOPE OF WORK / KNOWLEDGE & SKILLS

Works on issues of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Experienced professional with a full understanding of area of specialization; resolves wide range of issues in creative ways and effective ways. Receives assignments in the form of objectives and determines the process by which to meet goals.

DESIRABLE REQUIREMENTS:

  • Ability to handle high pressure work conditions.
  • Interested on Rockwell Automation technologies training.
  • Excellent Commercial Awareness
  • Good Interface between Business Units
  • Windows Server Certification 2012/2016/2019/2022+ (MSCE/MSCA/MCITP/MCP)
  • VMWare Certification (VCA/VCP)
  • Background and understanding of IT controls and compliance.
  • Virtual Desktop Infrastructure (VDI) Experience (ACP ThinManager, HorizonView, etc.)
  • Linux Experience
  • Remote Application Publishing (Citrix, RDWeb, etc.)
  • Solid PC skills and proficiency in office productivity software (Microsoft Office, Microsoft Visio, Microsoft Project, etc.)
  • Understanding of ISA, ANSI, NEMA, NEC and NIST standards.
  • Demonstrate Knowledge of Rockwell Automation Products
  • Experienced in ANY OF THE FOLLOWING: PLC, SCADA, HMI, EtherNet/IP, especially programming, troubleshooting, design and installation.

Education requirements - Bachelor's degree in Computer Science, Information Technology, Computer Programming, or Similar

Computer knowledge required to perform duties - Windows Server Operating Systems, Active Directory and Directory Services, Performance Monitoring Techniques on Server Software and Hardware, VMware products such as vCenter, ESXi versions 6.x+, HorizonView, vSan

KM-STS_1717178553

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About Beacon Hill

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

We look forward to working with you.

Beacon Hill. Employing the Future™