Desktop Support Technician

Beacon Hill - Job Details
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Desktop Support Technician

Simi Valley, California

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Full Time Temporary/Contract

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$ 20 - $ 25 per hour

Simi Valley, California

Full Time Temporary/Contract

$ 20 - $ 25 per hour

June 22, 2024

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Job ID: LAXTT1380741EM_1719034576

June 22, 2024

Job ID: LAXTT1380741EM_1719034576

Job Summary

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Beacon Hill is working with one of our top Aerospace and Defense partners to grow their technical support team. In this role you will be the first point of contact and will be responsible for resolving or escalating issues as necessary. This is an immediate need and will move quickly so apply today to be in touch with a member of our team!

Required Experience

  • 1-2 years in a desktop/helpdesk role - You will be first point of contact
  • Experience supporting the installation, maintenance, and troubleshooting of desktop computers, laptops, printers, and network services
  • Solid understanding of the Windows Operating System and computer hardware

Responsibilities

  • Fields incoming requests and incidents to resolve technical issues through the ticketing system.
  • Escalates advanced issues to appropriate team members or other teams. Notifies user of escalation through status updates
  • Maintains records and inventory of computers, hard drives, monitors, RSA tokens, travel laptops, and other computer accessories
  • Responsible for daily service desk activities monitoring ticketing system and providing support to remote users, VPN, Microsoft Office, Windows and Mac OS support, iPhones, desk phones, tablets, local/network printers, and any industry software
LAXTT1380741EM_1719034576

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About Beacon Hill

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

We look forward to working with you.

Beacon Hill. Employing the Future™