IT Support Hero – Green Bay

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IT Support Hero – Green Bay

Green Bay, Wisconsin

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Full Time Temporary/Contract

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$ 15 - $ 23 per hour

Green Bay, Wisconsin

Full Time Temporary/Contract

$ 15 - $ 23 per hour

February 06, 2024

|

Job ID: MBFox020624.Sup_1707232339

February 06, 2024

Job ID: MBFox020624.Sup_1707232339

Job Summary

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Job Title: IT Support Hero

Type: Contract

Anticipated Start Date: ASAP

Location: Green Bay

Position Description:

IT Support Heroes! We need someone like you to be our go-to hero for tech support at our plant locations. You'll be rocking it by making sure all our tech stuff, from workstations to phones and servers, is top-notch. Oh, and you'll also be throwing in your tech wizardry on some global IT projects. Let's break it down!

On the Tech Front:

  • Help out our partners with any tech issues, whether it's hardware, phones, or any other tech mysteries.
  • Keep an eye on trends in tech issues and fix the root cause or bring in the right team to do it.
  • Play the tech doctor by diagnosing, repairing, installing, and upgrading IT software and hardware.
  • Be all about proactive support and direct the tech magic to the right support teams.
  • Keep the communication lines open with our partners during the resolution process.
  • Use the Service Management tool like a pro to handle issues and requests. Keep it updated until it's all good.
  • Let everyone know about system outages at our assigned plants.
  • Roll out the red carpet for new processes, hardware, or software.

On the Strategic Front:

  • Dive into small-medium IT projects and lead the charge.
  • Use the service management tool to drop some knowledge bombs with trend analysis and improvement recommendations.
  • Team up with the Global IT squads to cook up IT solutions for plant engineers in each initiative.
  • Be the messenger, sharing updates with the right crowd at the plant.
  • Get the lowdown on customer needs, document it, weigh the options, and make solid recommendations.
  • Cook up some tasty IT documentation for our plant support processes.
  • Show off your IT smarts by following the best practices and processes in the tech world.
  • Stay on top of your game by taking classes and doing some rad research. Keep it fresh!

Sound interesting? Please apply right away to learn more!

MBFox020624.Sup_1707232339

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About Beacon Hill

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

We look forward to working with you.

Beacon Hill. Employing the Future™