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Please respond to these questions on the top of your resume to be considered. Applicants not following this process may be immediately disqualified. Responses must include the proper number and letter format (please see below) in front of the answers on your resume/submission.

Questions:

1a. Are you currently located in and will you be working in the Madison, WI metro area for the entirety of this assignment? (Yes or no)

2a. How many years of Windows 10 Troubleshooting experience do you have?

2b. How many years of Imaging / Deployment experience do you have?

3a. This role is six-month contract with possibility of extension or conversion to FTE down the road. Are you open to that type of a role? (Yes or no)

3b. Do you feel you meet a majority of the requirements put forth in this job description? (Yes or no)

Endpoint Administration and Engineering

• Participates and/or leads small to mid-sized internal technical projects following project management methodologies.
• Install, configure, and deploy computers, peripherals and mobile devices across all locations.
• Create, test, and deploy computer images using Windows Deployment Server (WDS) or other deployment tools.
• Manage fleet of multi-functional devices across all locations.
• Performs application installs and upgrades through manual processes and/or use of pre-defined install packages through automation tools.
• Perform administrative functions for asset management, remote assistance, and multi-functional device tools.
• Maintain inventory of all company technology assets.

Security

• Create, test, and deploy Windows patches using Windows Server Update Services (WSUS).
• Research and deploy security updates for a variety of applications based on vulnerability assessments.
• Utilize security-based tools and processes to conduct forensics on workstations in the event of a security incident.

End User Training and Communication

• Delivers technical training to new hires and/or existing staff on a variety of technologies available.
• Creates technical communication in the form of intranet posts, knowledgebase articles, and email.

Customer Service and Support

• Provide Help Desk coverage; responds to and logs incoming inquiries, independently triages tickets to appropriate support groups.
• Troubleshoots to resolution incidents and requests with varying degrees of technical complexity.
• Responsible for coordination and execution of technology moves associated with office reorganizations and/or individual staff moves.
• Provide support for staff across multiple locations on a rotational basis as well as a large number of mobile users.
• Participate in an on-call rotation for after-hours support.
• May be required to work off hours for planned and unplanned events related to infrastructure support.

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