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We are looking for talented Pharmacy Technicians to join us. As a vital member of our medication management team, you will play a crucial role in ensuring patient safety by conducting comprehensive medication reviews and interviewing patients on their medication history. We are seeking candidates who thrive in a fast-paced outbound call center environment and who share our vision of a world where individuals can access and utilize medications safely and effectively, enabling them to live long, healthy lives out of the hospital.

Patient focused certified/registered pharmacy technician who wants to make a difference in medication management, helping patients learn how to better manage their medication regimens. Strong communication skills, multitasking ability, and proficiency in entering data into software systems are required.

Responsibilities:

• Manage a high volume of outbound patient calls
• Conduct patient interviews and create accurate, comprehensive medication lists
• Coordinate clinical service visits between pharmacists and patients
• Ensure call resolution by discussing purpose of call, effectively address all concerns, and escalate calls as necessary according to protocol
• Manage challenging patient situations: respond promptly to patient needs and service requests
• Embrace a continuous quality improvement approach by proactively identifying areas of improvement and communicating those ideas to the clinical services team
• Conduct follow-up evaluations with patients and participate in other activities as assigned

Requirements

• Current Pharmacy Tech License (California
• 2 years+ of experience as a pharmacy technician
• 1 year+ of Medication Reconciliation Experience

Schedule

• Monday - Friday, 8:00am - 10:00pm, and Saturday 8:30am - 8:00pm

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