NOC Analyst

Beacon Hill - Job Details
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NOC Analyst

St. Louis, Missouri

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Full Time Temp to Hire

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$ 45,000 - $ 50,000 per year

St. Louis, Missouri

Full Time Temp to Hire

$ 45,000 - $ 50,000 per year

January 05, 2023

|

Job ID: STLNOCAB_1672960104

January 05, 2023

Job ID: STLNOCAB_1672960104

Job Summary

Job Id: STLNOCAB_1672960104 Apply Now

ADMINISTRATION: Create and manage file transfers via cross-platform scheduling software. Thoroughly document all incidents and requests in ticketing system. - 40%

MONITORING: Monitor infrastructure (servers, network, applications, etc.) for faults or performance problems. Perform triage and escalate issues to support teams. Provide information to supports teams as needed to resolve issues. - 30%

TROUBLESHOOT: Intelligently troubleshoot server, network, and file transfer issues. - 15%

COMMUNICATION: Both verbally and in writing, effectively communicate in a courteous and professional manner, supplying the appropriate information. - 10%

REPORTING: Produce reports from monitoring data. Work with customers to develop new reports. - 5%

This position is Second shift (4pm-12am CST)

Will most likely be hybrid (2-3 days a week in office.)

Qualifications:

  • Experience in a technology-related field, preferably with at least 2 years providing direct customer support.
  • Great customer service skills.
  • Ability to work both independently and in a team environment.
  • Ability to analyze and intelligently troubleshoot issues.
  • Ability to learn quickly and adapt to new technologies and processes.
  • Windows Server experience. Unix/Linux Server experience (preferred).
  • Understanding of network fundamentals. Cisco experience (preferred). Network and server monitoring experience (preferred).
  • Help design, implement, troubleshoot, analyze, and maintain the IT Infrastructure including network connectivity and utilization, server administration, performance tuning, backup and restore and more.

DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.

STLNOCAB_1672960104

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About Beacon Hill

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

We look forward to working with you.

Beacon Hill. Employing the Future™