Remote five9 Developer

Beacon Hill - Job Details
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Remote five9 Developer

Philadelphia, Pennsylvania

|

Full Time

|

NA

Philadelphia, Pennsylvania

Full Time

NA

September 22, 2022

|

Job ID: T1307082-PHI_1663878155

September 22, 2022

Job ID: T1307082-PHI_1663878155

Job Summary

Job Id: T1307082-PHI_1663878155 Apply Now

Our client is looking for a Five9 Developer to join their team.

Position Description:

  • Direct inbound call queues to achieve optimal performance in service level, abandon rates, and average speed of answer across over 600 agents.
  • Manage outbound campaign pacing, inbound service level management, and multiple campaign priorities.
  • Starting and stopping jobs as well as pacing.
  • Automation of call lists and loading ad-hoc campaigns both from Velocify and Salesforce.
  • Managing the dialer calendar.
  • User setup and configuration.

Required Skills:

  • 2+ years of experience in all aspects of managing call campaigns for both inbound and outbound
  • 2+ years if Five9 experience
  • Experience implementing/overseeing call center strategies
  • Experience in .Net

Bonus Skills:

  • Startup experience
T1307082-PHI_1663878155

Apply Now

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About Beacon Hill

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

We look forward to working with you.

Beacon Hill. Employing the Future™