Senior Customer Service Coordinator

Beacon Hill - Job Details
< Back to Search Results

Senior Customer Service Coordinator

Waltham, Massachusetts

|

Full Time Temporary/Contract

|

$ 20 - $ 24 per hour

Waltham, Massachusetts

Full Time Temporary/Contract

$ 20 - $ 24 per hour

January 24, 2023

|

Job ID: A1316160EM_1674575165

January 24, 2023

Job ID: A1316160EM_1674575165

Job Summary

Job Id: A1316160EM_1674575165 Apply Now

Our client, a NASDAQ traded Life Science company, is seeking a Complaints Coordinator. The person in this role will be responsible for complaint and complaints processing, handling correspondences, and fulfilling customer needs to ensure satisfaction. The ideal candidate is detail-oriented, enjoys customer service, and has experience with data/order entry. This is a full-time temporary role in Waltham, MA.

Responsibilities:
· Responsible for Global intake of complaints, both internal and external, into SalesForce.com as well as RMA & replacement order entry in SAP as required.
· Provide support as the first point of contact for the complaints process, acknowledging complaints in a timely manner.
· Manage relationships with internal and external stakeholders to ensure delivery of appropriate customer outcomes.
· Manage complaint intake escalations and triage to the appropriate departments in accordance with Company Policies and Procedures.
· Provide continued internal and external outreach to drive complaint closures.
· Participate in all Quality Best Practices related to complaint handling.
· Generate complaint related reporting in Salesforce & SAP as needed.

Qualifications:
· BS/BA degree
· 1 - 3 years Complaints handling experience in a regulated industry.
· Experience using Salesforce and SAP a plus.
· Able to work independently, with minimal supervision.
· Able to multi-task and shift priorities.
· Excellent cross-functional team participation skills.
· Highly organized and detail oriented.
· Pro-active and capable of managing your own caseload; adhering to deadlines and quality standards
· Excellent written & verbal communication skills.

Interested candidates are encouraged to apply for immediate consideration!

A1316160EM_1674575165

Apply Now

Apply Now



About Beacon Hill

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

We look forward to working with you.

Beacon Hill. Employing the Future™