Job Id: 1327825_1679065245 Apply Now

This role is responsible for the overall strategic direction, management and process execution of Customer Service and ensuring there is collaboration across the entire business. The individual hired will lead a team with a mission to transform the customer experience by driving strategically-aligned and holistic solution. Whiling working in collaboration with the leadership of all departments company-wide, will support planning and execution of strategic planning process and ensure Customer Service priorities are aligned and prioritized.

RESPONSIBILITIES:

· Allocates resources to support competitive strategies and produce high returns

· Drive insights through analytics to support customer service efficiency and effectiveness

· Develop and maintain relationships with peer groups within the field

· Ensure the highest level of customer satisfaction through Customer Service Operations

· Interface regularly with leadership to provide strategic and tactical advice on Customer Service project prioritization and execution

· Lead the development of metrics, standards, and processes based on best practices or benchmarks of excellence

· Maintain a broad overview of the competitive landscape and develop strategies to differentiate Tennant from our competitors

· Partner in identifying, attracting, developing and retaining a high performing, collaborative team

REQUIRED EXPERIENCE & EDUCATION:

• Bachelor's degree
• 8 years of overall business experience, to include:

o Minimum 5 years in a management role with direct and indirect reports

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