IT Support Technician (2 Openings) – Onsite Madison Area

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IT Support Technician (2 Openings) – Onsite Madison Area

Madison, Wisconsin

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Full Time Temp to Hire

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$ 25 - $ 40 per hour

Madison, Wisconsin

Full Time Temp to Hire

$ 25 - $ 40 per hour

October 23, 2024

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Job ID: SMA102324MAD_1729716830

October 23, 2024

Job ID: SMA102324MAD_1729716830

Job Summary

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Openings: 2 seperate openings - working onsite in Dodgeville, WI

Length: 6 month contract to hire

Rates: based on experience level $25-$40 p/hr W2 candidates only!!

Position 1 - IT Sr Support Technician with AV experience

The primary needs of the role are in hands on computing hardware/software and A/V hardware and software setup/configuration/troubleshooting and providing second level support for issues not solvable by the Service Desk team (or that require physical support). A can-do spirit, and collaborative approach to troubleshooting and team or user engagement is expected.

  • Intermediate ability to provide Level 2 desktop support through remote solutions
  • Intermediate troubleshooting and repair of Windows 10 & 11 OS'
  • Intermediate troubleshooting and repair of MacOS devices
  • Intermediate understanding and troubleshooting of hardware: including Windows and Mac desktops and laptops, mobile devices, printers and scanners, VoIP phones, monitors, and audio/visual and conferencing devices
  • Solid understanding of Thin Clients and Cloud PCs
  • Familiarity with Azure services, cloud services/technologies, and general networking is beneficial
  • Ability to do installs, replacements, or removals for the hardware and software classes mentioned
  • Basic understanding of Active Directory and Azure concepts and management

Position 2 - IT Sr Support Technician with Distribution Center Support experience

  • Experience supporting Distribution Center Operations. Experience with Blazer printer setup, config & support, Zebra scanner setup, configuration & support, experience support CAD workstations would all be extremely beneficial
  • Proficient knowledge of software such as MS Office Suite - O365, Microsoft Teams, OneDrive, SharePoint
  • Solid understanding of Thin Clients and Cloud PCs
  • Familiarity with Azure services, cloud services/technologies, and general networking is beneficial
  • Accurately record, update, and document all work using ServiceNow - experience with other enterprise-scale ITSM platforms is acceptable
  • Assist team in developing and maintaining support or user documentation as necessary
  • Configure, install, manage, and troubleshoot standard end user and audio-video hardware and software
  • Provide general setup, support & troubleshooting of Distribution Center Systems.

SMA102324MAD_1729716830

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About Beacon Hill

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

We look forward to working with you.

Beacon Hill. Employing the Future™