Job Id: T1319964SAN_1674003843 Apply Now

Hybrid Role, 3 days onsite

Contract to hire

PRIMARY RESPONSIBILITIES

* Handling incoming requests from resort guests by phone, e-mail, and managing their inquires or requests

* Provide accurate information to Guests in a courteous manner

* Handle and resolve Guests inquiries and general questions

* Identify and escalate priority issues

* Display a high level of integrity and professionalism at all times in dealing with Guests, employees and outside contacts

* Maintain company's customer service standards

* Knowledge, understanding of good accounting practices

* Audit and compile Catering/ Wedding/ group/ golf, billing in Opera

* Extended Stay Guest Billing

* Tax Exempt reconciliations/ Adjustments

* Festive Function Billings - Nutcracker, Christmas, Mothers Day, Festa etc

* Coordinate collection efforts as necessary

* Assist some Month End Procedures

ESSENTIAL JOB FUNCTIONS

* Work in a team environment while also being able to work independently on certain tasks

* Use of Microsoft products (including Word and Excel)

* Utilize Resort specific applications (Opera, Amadeus, Micros, Shift4, Spasoft, GivEx)

* Build and maintain strong and positive relationships with Operations and Guests

* Follow the companies provided SOP's

MINUMUM QUALIFICATIONS - EDUCATION & EXPERIENCE

* Strong organizational skills and detailed-oriented

* Self-starter, ability to work independently

* Strong communication skills

* Flexible to change and able to work in team environment

* Demonstrate initiative and professionalism

* Excellent customer service skills

* Degree in Accounting or Finance preferred

-Resort/ hotel expereince preferred

Apply Now