Support Agent

Beacon Hill - Job Details
< Back to Search Results

Support Agent

New York, New York

|

Full Time Temporary/Contract

|

$ 17 - $ 17 per hour

New York, New York

Full Time Temporary/Contract

$ 17 - $ 17 per hour

January 20, 2023

|

Job ID: A1321145NY-Temp_1674248066

January 20, 2023

Job ID: A1321145NY-Temp_1674248066

Job Summary

Job Id: A1321145NY-Temp_1674248066 Apply Now

Nonprofit focusing on graduate education located in Downtown, Manhattan is looking to hire a Temporary Support Agent to cover for someone who is out on leave. This position is fully remote. Must have your own computer equipment. They need someone who can start the week of January 30th . Note this position will require someone to work Monday - Thursday through March 30th and starting in April 1st - May 31st working Tuesday, Thursday and Friday each week. Hours are 9am - 5pm with a lunch break. The support agent in this role is responsible for responding to support requests submitted by current, prospective and former students, staff, school partners, and other random inquiries that may come to the queue. Using resources like the support center, support macros, and subject matter experts, you will respond to the request or assign the request to the student. In order to be successful in this role they require someone with excellent customer service skills, especially empathy and active listening, experience in help centers, help desk, especially on-line systems, strong communication skills, especially written, comfortable using technology systems and the ability to work collaboratively across teams to get resolution to questions. Position will pay 17hr.

A1321145NY-Temp_1674248066

Apply Now

Apply Now



About Beacon Hill

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

We look forward to working with you.

Beacon Hill. Employing the Future™