To Apply for this Job Click Here

Job Description:

The Senior - PC Support Technician working under minimal supervision provides hardware and software support to employees and contractors. This Technician takes the lead in managing end-user support projects and tasks for the company. He/she will take the lead for the group when needed to resolve complex computer related issues. Acts as a liaison when dealing with difficult customer or service provider issues in order to resolve in a timely fashion. Provides periodic status reports to the Supervisor regarding workload for the group.

Experience:

Four plus years of experience in supporting and repairing computer hardware

Responsibilities

• Follows the company and PC Support/Asset Management operating procedures. Has strong skills and knowledge in order to resolve PC Support issues and requests. Follows appropriate escalation procedures to other Information Services team and Management. .
• Manages Remedy Support Queue, email, and Voicemail to meet deadlines and customer expectations
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
• Works closely with IS Asset Management on how to handle imaging and upgrades to hardware and software systems on a quarterly basis
• Coordinates the delivery of hardware repairs from vendors (i.e. Dell, Lexmark) for the customers
• Contacts customers to inform them of status of repairs and/or assigned new equipment
• Provides training to users on new equipment configurations and operating software
• Provides secondary support for the Help Desk Analysts as needed
• Interfaces with Technical Services Group for configuration of equipment on the Lan/Wan as necessary
• Takes the lead on working with Technical Services to develop, maintain, and backup images for our desktops and laptops
• Possesses a robust knowledge of client software and hardware utilities

Required Skills:

• Self-motivated and can work with little to minimal supervision on a daily basis.
• Receives support from peers and other Information Services areas when needed.
• Works with little or minimal supervision in day to day activities.
• Must have a solid foundation in PC Support concepts and functionality.
• Solid communications skills both verbal and written.
• Strong customer focuses skills.
• Motivated self-starter with solid problem solving skills.
• Ability to prioritize work load and manage multiple tasks.
• Knowledge of configuring IOS/Apple Business Manager and Android Devices
• Knowledge of MS O365
• Knowledge of Beyond Trust Virtual Appliance
• Preform MDM End Point Reporting
• Manage MDM Licenses
• Create/Maintain Apple Mac Images
• Create and Update Images for Panasonic (Raven) Delivery and Samsung (APK) Service Tablet Environments
• Review and Address Rapid7 End Point Tasks
• Update Server and Bios for Lexmark Markvision appliance
• Manage HPDM Updates for HP Thin Client Terminals
• Ability to lift 50-100 pounds. Role requires sitting and occasional squatting.

To Apply for this Job Click Here