NOC Support Technician
NOC Support Technician
Wilmington, Delaware
|Full Time
|$ 21 - $ 25 per hour
Wilmington, Delaware
Full Time
$ 21 - $ 25 per hour
September 15, 2023
|Job ID: T1348248-PHI_1694801952
September 15, 2023
Job ID: T1348248-PHI_1694801952
Job Summary
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Our client in is looking for a NOC Support Tech to join their growing team.
Position Description:
- Respond to all incidents, outages, and performance alerts - determine if issues need to be escalated and communicate with appropriate technical teams
- Troubleshoot, gather information, and document issues with client to communicate issues and report to appropriate IT support teams
- Alert appropriate parties of network problems and work to resolve
- Collect and review performance reports, report trends in hardware and applications performance to assist various IT teams to predict outages and issues
- Monitor network systems that include telecommunication circuits, LAN/WAN systems, routers, firewalls, VoIP systems, servers, storage, backup, operating systems, and cope applications
- Notify customer and 3rd party service providers of issues and outages while working to resolve
- Perform basic systems testing and operational tasks
- Troubleshoot PC, printer, and application problems
- Provide support to field technicians
- Responsible for managing antivirus for enterprise workstations
- Create and maintain access badges for multiple sites
Required Skills:
- Basic hands-on network support experience (about 1 year or more)
- Some IT certification (either CCNA, CompTIA, Network+, A+, etc.)
- Ticketing experience and ability to provide remote support
- Strong customer service experience
- Experience troubleshooting and triaging network and system related problems
- Ability to work independently
T1348248-PHI_1694801952
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About Beacon Hill
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.
Beacon Hill. Employing the Future™