IT Help Desk Analyst

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IT Help Desk Analyst

Philadelphia, Pennsylvania

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Full Time Temporary/Contract

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$ 20 - $ 30 per hour

Philadelphia, Pennsylvania

Full Time Temporary/Contract

$ 20 - $ 30 per hour

June 18, 2024

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Job ID: T32947-PHI_1718734192

June 18, 2024

Job ID: T32947-PHI_1718734192

Job Summary

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Location: Philadelphia - some hybrid work from home available

Duration: 6+ month contract with potential to convert to a permanent position

As a Level 1 IT Help Desk Analyst, you will be responsible for providing technical assistance and support to end-users within the organization. Your primary role will involve troubleshooting software, hardware, and network issues, resolving technical problems efficiently, and escalating complex issues to appropriate teams when necessary. This position requires excellent communication skills, a customer-oriented approach, and a solid understanding of IT systems and technologies.

Required:

  1. Minimum of 1 year of experience in a technical support role, preferably in a help desk environment.
  2. Strong understanding of computer hardware, operating systems (Windows, macOS), and software applications.
  3. Familiarity with networking concepts (TCP/IP, DNS, DHCP) is desirable.
  4. Excellent troubleshooting and problem-solving skills.
  5. Ability to prioritize tasks and manage time effectively in a fast-paced environment.
  6. Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
  7. Customer-focused attitude with a commitment to providing exceptional service.
T32947-PHI_1718734192

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About Beacon Hill

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

We look forward to working with you.

Beacon Hill. Employing the Future™