Tech Solutions Specialist

Beacon Hill - Job Details
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Tech Solutions Specialist

Philadelphia, Pennsylvania

|

Direct (Permanent) Full Time

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NA

Philadelphia, Pennsylvania

Direct (Permanent) Full Time

NA

July 19, 2022

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Job ID: T1299016-PHI_1658234180

July 19, 2022

Job ID: T1299016-PHI_1658234180

Job Summary

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Our client in Philadelphia, PA is looking for a Technology Support Specialist to join their team. This is a permanent role by way of contract to hire.

*75% travel via car in the tristate area (mileage reimbursed); 25% work from home.

Position Description:

  • Develop a knowledge of assistive technology solutions that are applicable with behavioral health and intellectual/developmental disability populations
  • Provide technical support for programs when they encounter problems.
  • Research new technology and apps that solve challenges or create opportunities
  • Potential technology includes but are not limited to:
  • Microsoft Shifts application to help program managers with shift scheduling,
  • Programmed Alexa routines to assist individuals with their activities of daily living,
  • Installing/configuring motion detectors to alert when an individual's safety is at risk.
  • Utilize technology to support remote and virtual nurses
  • Act as a liaison between the program and the technology vendor.
  • Coordinate all aspects of the technology implementation process including the ordering, installation, configuration and go-live for each program.

Required Skills:

  • 2+ years of tech support experience
  • Hands on support experience - ability to interact with clients with special needs
  • Experience or willingness to learn tech support of Alexa, fitbit, apple products, household tech items, etc.
  • Reliable transportation - will be traveling site to site in tri-state area (NJ, PA, DE)
  • Ability to work independently, will coordinate your own schedule and travel
  • Experience in MS Office
  • Ability to create technical training documentation.
  • Demonstrated ability to troubleshoot and resolve technology problems
  • Willingness to investigate and learn about new products and solutions

Bonus:

  • Basic understanding of Assistive Technology is a plus.
  • Programming (Python) knowledge is a plus.
T1299016-PHI_1658234180

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About Beacon Hill

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

We look forward to working with you.

Beacon Hill. Employing the Future™