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SKILLS AND KNOWLEDGE

Microsoft OS and Active Directory

• Proficient with Microsoft Office software, including Word, Excel, and PowerPoint
• Basic Understanding of Microsoft Networking (Light to Moderate AD Knowledge)
• Understand the basics of how AD works (domain structure/Users/Groups, etc.)
• Understand how AD Security Policies work
• Knowledge with mapping a network drive and connect to a UNC path
• Knowledge with setting security on folders/shares
• Knowledge with networking basics (TCP/IPDNS)
• Knowledge with installing stop/start services
• Ability to read event logs
• Knowledge with Windows Task Scheduler

DUTIES AND REPONSIBILITIES

Basic Help Desk

• Monitor ticketing system queue and reply to Tier 1 issues
• Troubleshooting software and hardware issues to both remote and onsite personnel
• Onboarding new users with new hardware and software

Upkeep of Inventory (WASP). This includes the following:

• Ensure all IT equipment is tagged and, in the system,
• Responsible for equipment check-in, check-out (Projectors, Laptops)

• Responsible for Anti-Virus software on client workstations
• Patch management and network basics on troubleshooting

Upkeep of Help Desk Portal

• Refining images as new hardware/software is introduced
• Maintaining software distribution
• Writing up how-to's
• Upkeep of Conference room and end user phones
• Assist clients in connecting to wireless and/or AV

COMPETENCIES

• Strong customer focus skills
• Strong execution skills
• Communicates effectively
• Manages complexity
• Manages ambiguity
• Interpersonal savvy
• Action oriented
• Drives results
• Optimizes work processes
• Demonstrates self-awareness
• Self-development
• Strong work ethics

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