Technical Support Analyst

Beacon Hill - Job Details
< Back to Search Results

Technical Support Analyst

St. Louis, Missouri

|

Full Time Temp to Hire

|

NA

St. Louis, Missouri

Full Time Temp to Hire

NA

July 21, 2022

|

Job ID: STLTechAnalyst_1658422373

July 21, 2022

Job ID: STLTechAnalyst_1658422373

Job Summary

Apply Now

Duties: Installs, configures, troubleshoots, and repairs Windows desktop and laptop computer systems, peripheral equipment and production printers. Escalates unresolved issues in a timely manner. Configures and maintains Windows standard applications and networking software, diagnosing and solving hardware and software problems.

  • Delivers exceptional customer service, proactively setting expectations with customers and following up appropriately. Manages service request queues and resolves daily hardware and software service and support requests. Adheres to established service level goals. Thoroughly document work performed in ticketing system.
  • Schedules installations/ upgrades and provides system maintenance in accordance with IT procedures. Works on site specific department projects and/or sub-projects Works under own initiative, prioritizes own work, and meets agreed timelines.

Skills:

- Strong Customer service skills

- Exceptional work ethic

- Positive attitude,

- We are looking for experience with imaging and troubleshooting PCs in a networked environment. This position has an on-site requirement.

Computer or Other Skills:

General knowledge of Microsoft Operating systems, Windows 10 and Microsoft Office General knowledge of networking switches and data networks.

General knowledge of IP telecommunications systems.

General knowledge of printers

3 years of recent Desk Side Support required with Hands on Experience

STLTechAnalyst_1658422373

Apply Now

Apply Now



About Beacon Hill

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

We look forward to working with you.

Beacon Hill. Employing the Future™