Helpdesk Analyst

Beacon Hill - Job Details
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Helpdesk Analyst

Columbus, Ohio

|

Full Time Temp to Hire

|

NA

Columbus, Ohio

Full Time Temp to Hire

NA

April 03, 2024

|

Job ID: TT - 1372243 - ANS_1712157487

April 03, 2024

Job ID: TT - 1372243 - ANS_1712157487

Job Summary

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Position Title: Helpdesk Analyst

Required Skills:

2+ years' experience working in a call center or Helpdesk environment

Extensive experience working in a Windows 7 / 10 environment

Experience working with a ticketing system

Experience utilizing Active Directory

Past experience working with or knowledge of DHCP and DNS servers

Ability to troubleshoot/problem solve issues over the phone

Excellent customer service skills

Able to learn/pick up new technologies quickly

Desired Skills:

Associates / Bachelor's Degree in Information Technology or related field of study

Description of Role/Responsibilities:

We are seeking a Helpdesk Analyst to join our client's technical support team. This is a great opportunity for someone who is looking to gain professional experience working in a financial environment who has either an Associates or Bachelor's degree in an Information Technology related field or someone who has worked in a call center or Helpdesk environment for at least 1-2 years. Ideal candidates will have previous experience working in a Windows 7/10 environment, will have utilized Active Directory, and are familiar with LAN networking and servers. If you are looking to continue your IT career in a growing atmosphere and gain new skill sets along the way, then this is the position for you!

TT - 1372243 - ANS_1712157487

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About Beacon Hill

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

We look forward to working with you.

Beacon Hill. Employing the Future™